Refund policy

We offer a 7 Day Return / Exchange for our valued customers. 

Your complete satisfaction is our top priority.

• If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at malaonlineboutique@gmail.com
  
  
• We will issue an exchange or refund via same payment method you have Paid with.
  
  
• We kindly ask that all items requested for return / exchange is not used or expired, undamaged and unopened packaging.Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any. 
  
  
• Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Mala Online Boutique reserves the right to reject any return/exchanges.
• If you would like to request for returns, kindly note that there will be courier charges applicable which will be paid by the buyer. We will not be liable for any loss or damage incurred in the process of shipping item back to us. 
  
  
• Returns, exchanges and refunds are notentitled to our free delivery promotion ( If you are returning an item that was originally sent out under free delivery, a shipping and processing fee of £5 when issuing an exchange / refund will be deducted. Larger/bulky item will be charged £10-£15( for orders £150 and bone). 

Defects:

• If you received a defective item, please notify us within 7 days of receipt via email.
  
  
• Please explain nature of defect and include photos or video. For items received via our couriers, and if the item is damaged, they will require photos of the inner and outer packaging for an investigation, otherwise no cover will be claimable. 
  
  
• Kindly note that all returns / exchanges (both defects and non-defects) have to be made within 7 days of the delivery date.
  
  
• Shipping charges (both ways) are not covered for overseas orders.

Non-defects:

• We want you to be happy with your purchase and allow returns within 7 days of receipt even if there is no defect. 
  
  
• You will be eligible for exchange with a similar item / any item of your choice, for which you may top up any difference. 
  
  
• Only when similar item is out of stock, would we be able to process a refund The payment method used  by you. Kindly allow us 3 - 5 days to issue your refund  after returned item is received. 
  
  

Kindly note the following guidelines for out of stock items: 

• In the event that your order includes an item that is out of stock, we will refund the amount of the item that was out of stock and will proceed to deliver the rest of the order.
  
  
• We will inform you if the item is out of stock and ask if you would like to get a refund for that item or replace it with a different design or item.

Cancellations:

• Kindly note that we are not able to accept cancellations after an order has been placed on our website. Should you change your mind after placing the order online, you can opt to return the item at the terms above under non-defects. 

If you need further assistance, whatsapp or email us at (malaonlineboutique@gmail.com.